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Flatline Van Co is committed to delivering exceptional products at a great value. We want you to be 100% satisfied with your order and experience. In the rare case you are unhappy with the product you purchased, you can return it within 30 days of de
Orders and items on orders can be canceled if they have not shipped. If items have shipped, they will need to be processed as a return. Awnings and mattresses can be canceled within 24 hours from the time the order is placed. If the awning or mattres
Select the awning compatible with your van and roof rack. You can find more about compatibility of the Fiamma awnings we offer for Sprinter, Transit, and Promaster vans and awning compatibility here. Fiamma awnings ship directly to you from their war
The mattresses are made by Roam Rest offered in sizes that match our bed systems and platforms we offer. If you have more questions on selecting the right mattress, please contact us.
Orders from our warehouse within 1-2 business days, and arrive to you within 7-10 business days. Galleys and Safari Racks may take an additional day to leave due to the fact they ship freight. Awnings and mattresses have a longer processing time.
Transit times to arrive to your home for most products is 1-3 business days to the Western USA, and 3-5 business days to the Eastern USA. Shipping to Hawaii, Alaska, or Canada may have slightly longer transit times but typically deliver within 3-8 bu
Yes. All of our products, including the Low Pro Series Roof Racks and Safari Racks ship for free to the lower 48.
It's easy. Just click the orange button on the product page that says "Email When Available" and then enter your email address or mobile number. When the item is back in stock, we will send you an email or text notification.
No, orders cannot be shipped to a PO Box location. The carriers we use are unable to deliver to post office locations, and the size of our products don't allow us to ship with USPS. If you have further questions about shipping you can contact us at s
Fiamma awnings ship directly from their warehouse in Florida to arrive to you in the quickest time possible. Awnings typically leave their warehouse within about 2 weeks from the time you place your order but may take longer to ship. Any longer lead
We use a variety of shipping carriers based on the size and weight of the product. Most items ship with FedEx, UPS, or USPS. Larger items including Safari Racks, Galleys, and Awnings ship by freight truck. The freight carrier varies based on availabi
As soon as your order has shipped, you will receive a shipping confirmation email with the tracking information. Several of our products ship in more than 1 package and have associated tracking numbers that may not be listed on your tracking email. M
Some of our larger items are required to ship on a freight truck. Items that you can expect to ship by freight truck are:. The freight company will contact you ahead of time to schedule the shipment so you won't have to worry about a giant package si
Yes. But we currently only ship to Canada. Have further questions? Please ask in advance.Shipping Outside the US or CanadaIf you are interested in shipping to another country outside the US and Canada, we recommend using a package forwarding...
If your order arrives with any damage, please let us know right away. The best way to notify us is to email [email protected] with photos of the product as well as the packaging it arrived in. Please send us the following info to...
Our main inventory/shipping warehouse is now located in Chandler, Arizona. Orders can still be picked up at our shop in Oregon, and most items can be picked up at our shipping facility in Arizona. Please check out more details about picking up your o